Monday, September 23, 2019

BENCH MARKING


BENCH MARKING: 

The unit transportation cost in the Indian Railway has to be reduced in order to compete with the ever increasing road transport.  The expenses on staff constitute 45% of the total expenditure.  Therefore it is urgently necessary to reduce the expenses on staff.  Bench Mark is a method to reduce the expenses on staff scientifically by rightsizing the HRD(Manpower).

CONCEPT OF BENCH MARK

Establishing goals based on best practices in an industry.
Best-in-Class performance is to be studied and implemented in all activity centers to improve productivity and quality.
It is the search for and implementation of best practices.
It is humble enough to accept that somebody else is better and it is wise enough to learn from them and then match or even surpass them.
It is one of the tools of TQM to facilitate continuous improvement.

STEPS IN BENCH MARK

Decide what to Bench Mark.
Introduce – System of measurement.
Compare with the Best.
Learn from the Best.
Match or surpass the best.   

By comparing with the Best Activity Centre, the available HRD(Manpower) in a particular area can be identified as LESS or EXCESS.  In case of LESS strength, the HRD(Manpower) can be increased and in case of EXCESS strength, the posts can be surrendered.   Thus bench marking offers a scientific method to increase staff productivity in which everybody wins – the Staff, Management, Indian Railways, and Nation.


    

Bench Mark
Yard Stick

(1)
(2)    

(3)
(4)   

(5)

It is a TQM
Continuous learning of worker on the job
Compare with the Best to Identify ways to improve
Dynamic – changes with innovations

Economy with increasing work load

It is a Scientific Management
Assumes standard workers with limited performance
Standard time calculated by conducting time study
Static – difficult to change

Linear increase HRD(Manpower) with work load


VACANCY BANK REGISTER

Due to modernization and computerization in all departments of Indian Railway, the staff have been rendered surplus.  Further due to the introduction of Bench Mark concept also staff have been rendered surplus.

On the other side, the Indian Railway is expanding and new projects are being started.  It leads to creation of new posts.

Whenever posts are surrendered, the mean pay value is credited into Vacancy Bank.  The vacancy banks are being maintained department wise at the Divisional, Extra-divisional level, Zonal Railway and Railway Board level.  When posts are surrendered, 50% of the mean pay value credited to Division, 25% to the HQ and 25% to Railway Board level.  Posts which are rendered surplus due to redundant activities will not qualify for accountable in vacancy bank.

The posts in Workshops are created / surrendered on periodical review and therefore monetary value of surrendered posts should not be credited to the vacancy bank which is similar to creation / surrender of posts of running staff which is based on Annual Review.
In every proposal for creation of post, the CPO / DPO will indicate the availability of mean pay value available in the vacancy bank register.

CREATION OF POSTS

(1) The posts can be created in the following:
            (a) posts required for maintenance of new assets
            (b) new activities arising from changes in the pattern of working / modernization /
                 technical up gradation including provision of computer.

(2)  Posts can be created only with matching surrender in the ratio of 1.5 : 1 (viz.) to say 
      in term of monetary value, the ratio of the mean pay value of the post to be created 
      to the posts to be surrendered shall be 1 : 1.5

(3) GM / DRMs have powers to create Group C and D posts.

(4) Powers for creation of posts for Workshops and Extra-divisional units are rests with GM only.

(5) The post has to be created subject to the overall target of 1% reduction in MP.

CONTENTS OF REFERENCE BOOKS


Indian Railway Establishment Manual Volume. I – 1989 Edition.
Chapter
Subject
1
Recruitment, Training, Confirmation and Re-employment.
2
Promotion for Subordinate Staff.
3
Seniority.
4
Scales of Pay.
5
Percentage of Posts.
6
Pay, Increment and efficiency bar.
7
Compensatory and other Allowances.
8
Dearness Allowances.
9
Running Allowances.
10
Arrears claim and recoveries of over payment.
11
Advances.
12
Change of Name.
13
Medical De-categorised Staff Alternate Appointment
14
Forwarding of Applications for outside Railways.
15
Terms for Railway Servants, substitutes in Temporary Services.
16
Holidays and Special Casual Leave.

Appendix
1
Training of IRAS Probationers.
2
Qualifying examination for Accounts Clerks and Accounts Assistants.
3
Qualifying exam for promotion for Section Officers, Inspector of Station Accounts and Stores.
4
Promotion, Confirmation for Stock Verifiers.


Thursday, September 12, 2019

H R D (Manpower) Planning

It is unfortunate that instead of HRD the Indian Railways still uses the terminology ManPower which ia highly  gender sensitive, So I have used HRD where ManPower is used.


HRD(MANPOWER) PLANNING: 

HRD(Manpower) planning is a process which aims to have the right number of staff at right places with right type of skills at right times to enable the organization to achieve its short term and long term goals.  In other words, HRD(Manpower) planning is the system, which ensures the HRD(Manpower) availability at a given point of time.
HRD(Manpower) planning means establishment of job specifications or the qualitative requirements of jobs to determine the number of people required and to find supply source.
HRD(Manpower) recruitment is related to matching the personal qualities of employees with the job requirements.

Job analysis and Job description: 
Job analysis means analyzing the corporate plans, objectives, finance, investments, products, marketing etc. with the trend of turnover, promotion patterns, transfers, qualifications, training, experience, performance standards and performance actual.
Job description includes job design, job specifications, job enlargement, job enrichment, job responsibilities etc.  When these elements are co-related, the job demand is known. Job analysis, job specification and job design are the important factors involved in human resource development and HRD(Manpower) planning.

Assessment of HRD(Manpower) in Railways
In open line, factors like normal wastage, death, deputation, dismissal, creation of assets and posts, leave reserve, rest givers, yardsticks etc., influences the assessment of HRD(Manpower). 

In construction projects, performance evaluation and review technique, phasing of work etc., are used to assess the HRD(Manpower).

There have been dynamic change in the technology and modernization, electrification, computerization, mechanization of track maintenance etc. are taking place at fast rate to meet the challenges of traffic requirements in Indian Railways.  To meet the challenges of the changing environment, systematic HRD(Manpower) planning is essential. Therefore a category-wise analysis of staff should be carried out, to identify surplus and to arrange HRD(Manpower) in the areas of need. This adjusts the surplus in one category to other categories, where there is demand. HRD(Manpower) planning ensures that the existing HRD(Manpower) is utilized to the maximum possible extent.

HRD(Manpower) planning emphasize on training to different categories of staff to improve the skill and to increase productivity. This step reduces the availability of unskilled staff, increase productivity and maximize HRD(Manpower) utilization. Regular conversion training programmes reduce the wastage of HRD(Manpower) due to changeover. The staffs are also deputed for refresher course, conversion course, promotional course etc. with the aim to develop organizationally effective personnel with pride in their work and faith in management.

The primary objective of the HRD(Manpower) planning is to ensure the availability of the required skill and to reduce wastage. When the HRD(Manpower) availability is clearly known arrangements can be easily made to cater to the additional needs of HRD(Manpower) as indicated in the forecasts. Normally, the field officers responsible for executing the job are responsible for the HRD(Manpower) planning.

CONCEPTS IN MAN POWER PLANNING

INTRODUCTION:

The factors that constitute any organization that engaged in production or business are Men, Money, Machines, Materials and Methods.  Machines are assets which depreciate with service and become scrap.  HRD(Manpower) is an asset and able to change, to grow and to enlarge his value.

MAN POWER PLANNING: 

Basically MPP involves and locating ‘a job for a man’ as well as preparing ‘a man for a job’.  MPP is a process which aims to have the right number of men at the right places with right type of skills required to enable the organization to achieve its goal.  The MPP consists of recruitment of men and transforming the men to the organization requirement.  Thus MPP may be defined as a strategy for the procurement, development, allocation and utilization of human resources.

OBJECTIVES OF MPP

  • To ensure the human resources currently employed.
  • To plan future man power needs.
  • To anticipate reduncies and avoid unnecessary situation.
  • To determine proper training levels.


BENEFITS OF MPP

Reducing man power costs.
Getting best contribution from the employees.
Motivating the existing employees.
Developing the existing HRD(Manpower).

MPP IN INDIAN RAILWAYS: 

The efficiency of the railways is expressed in terms of operating ratio.  The OR represents the percentage of working expenses to gross earnings.
            OR = Working Expenses      x  100
                     Gross earnings
If the percentage is less than 100 it means the particular zonal railway is making a profit and if the percentage is more than 100, then the particular railway is making a loss.
The expenses on staff are more and any reduction will make the railway a better operating ratio.  Expenses on account of other components like fuel, material and service cannot be reduced.

OR & MPP                

In order to control the expenses on staff, the concept of MPP can be utilized.  The concept of MPP involves (a) Quantity control and (b) Quality Development.

QUANTITY CONTROL:
It does not mean to reduce the HRD(Manpower) but aims at having a potential and effective personnel.  To control the quantity of HRD(Manpower), the following methods are used in railways:
                a) Rightsizing the strength
            b) Restriction in intake (1:1 for death cases & 1/3 of NR & VR cases)
            c) Benchmarking, Work-study and other MPP tools.
            d) Identification of redundancies and effective redeployment.
            e) Reclassification.

QUALITY DEVELOPMENT: 
The quality of the employees can be developed in the following ways in order to control the expenses on staff:
Training.
Motivation.
Incentives, Awards, etc.
Introduction of GDCE.
Cadre restructuring.
Introduction of DRQ in higher grades.

MPP AUTHORITIES

Railway Boards
Member / staff
MPP Directorate
Efficiency & Research Directorate
Zonal Headquarters
CPO
Nodal Officers nominated for each Department  of the zonal railway
Divisions
ADRM

Workshops
CWM

Wednesday, September 11, 2019

FUNCTIONS OF PERSONNEL BRANCH



PERSONNEL MANAGEMENT AND OBJECTIVES OF PERSONNELDEPARTMENT

From a small beginning in 1853, Indian Railway Network today, is the largest Public Sector Undertaking in our country where around 16 lakhs of employees are working.  With the increase in the size of the Railways and growth consciousness of the workers, Men have become the most important factor in Railways.  Unlike Machines, Human beings act and react favourably or otherwise when engaged in diverse working conditions and in tiresome jobs.
This may be for want of scope of advancement in one’s career, for want of due attention from supervisors in matters connected with service conditions or while facing situations, favourable or unfavorable off the job conditions.  Background of all these actions and reactions, favourable or unfavorable is personnel problems. In order to face the problems with Human approach, it is desirable that a Personnel Department manned by experts on personnel matters would function in big organizations.
Image result for hrd images

Functions of Personnel Management

  • Man power planning.
  • Recruitment.
  • Training and development.
  • Placement.
  • Transfer.
  • Performance Appraisal.
  • Promotions and demotions.
  • Guidance on disciplinary matters.
  • Wage and salary administration.
  • Industrial peace.
  • Grievances redressal and welfare activities.
  • Incentives and financial aids.
  • Settlement and pension.
  • Arranging and maintaining post retirement benefits.


Personnel managers control the human factor in an Industry intelligently for getting the best result from the workers by developing their capabilities.  Personnel Manager aims at creating a team spirit and sense of discipline amongst workers.

Personnel Officers will relieve the departmental officers from the workload in personnel matters to the extent possible.  However, the departmental officer should have the main say in the placement of workers to ensure best utilization, economy and efficiency.

The Personnel Officer is also receptive to suggestions given by Departmental Officers on transfer to maintain efficiency and discipline. The Personnel Officers and Departmental Officers are jointly responsible for the efficient working of the administration.

Although the Departmental officers are relieved of Personnel work to a great extent after setting up of Personnel Department, they should also maintain close touch with their employees, receive their grievances on personnel matters and arrange to dispose of the same with the help of Personnel Officer duly keeping in view the rules and regulations laid down.

The Personnel Officers are also Welfare Officers who will concentrate on various Welfare activities such as promotion of sports, management of Holiday Homes, Institutes, Co-operative societies and canteens etc. Personnel Officer should see that the legitimate interest of the workers is protected and none of the workers feel that his needs remain unattended to.  Personnel Officers should take utmost care and interest in maintaining Industrial peace, keeping good relations with trade unions and help in maintaining congenial atmosphere for smooth working.

Personnel Supervision:
Productivity depends on technological factors and job performance. Job performance is based on morale and motivation to work.  A satisfied worker will certainly help in creating a good morale, but that alone may not lead to high productivity unless it is accompanied by a good motivation, which may be judged only on the workers attitude towards of the objectives of the organization.

Management should be vigilant towards the attitude of the workers and it should analyze on the causes for negative approach of the workers in their performance with a view to overcome them.  The management has to analyze and diagnose the needs of the workers for the purpose of achieving organizational objectives by maintaining close contact with the workers. 

Generally Personnel Department’s role is to communicate and implement policies.  They should play an important role by providing the required expertise in maintaining close industrial relations by liasioning with the Technical Executives.

Personnel Department activities do not end with staffing, once staff are assembled they must be properly trained to suit the job requirements and also motivated and satisfied. Personnel Officers need orientation to anticipate future challenges and equip themselves.  Thus the role of Personnel Officers has grown in scope and importance.



ORGANISATIONAL SET UP IN INDIAN RAILWAYS - ESTABLISHMENT


ESTABLISHMENT SUBJECTS

INDIAN RAILWAYS ORGANISATIONAL SET UP
Railway Board: Railway Board was constituted by a resolution of Government of India on 18.02.1905.It is the chief administrative and executive body assisting the Railway Minister in the discharge of his assignments. Some important functions of the Railway Board are-
Policy Formulation
Planning
Budgeting
Project Implementation
Inter Railway Co-ordination
Inter Ministry Co-ordination

The Railway Board consists of-
CHAIRMAN
     Chairman Railway Board is responsible for policy decisions, Intelligence, planning, security, vigilance, public relations etc. CRB also advises the Government of India in the matters of Railway policy.
MEMBERS
DEPARTMENT
PORTFOLIOS
Staff
Establishment, Health, Official Language, Pay Commission, Management Services.         
Traffic
Coal movement, Commercial, Safety, Coaching, Traffic, Operating information system.
Mechanical / Rolling Stock
Mechanical Engineering, Workshops &Stores.
Engineering / Infrastructure
Civil Engineering, MTP, Tracks, Works, Land Management &Budget
Electrical / Traction
Electrical Engineering. S&T,
Financial commissioner
Accounts, Accounting Development, Finance, Statistics, Economics, Efficiency Bureau.

ADDITIONAL MEMBERS

SECRETARY

PRINCIPAL EXECUTIVE DIRECTORS,
JOINT DIRECTORS,
DEPUTY- DIRECTORS
SECTION OFFICERS
STAFF



Attached offices to Railway Board
Research Designs and Standards Organization, Lucknow.
Railway Liaisons Office, New Delhi.etc.
Subordinate offices to Railway Board
National Academy of Indian Railways, (Railway Staff College) Vadodara.
Indian Railway Institute of Civil Engineering, Pune.
Indian Railway Institute of Signal Engineering Technology, Secunderabad.
Indian Railway Institute of Mechanical Engineering, Jamalpur.
Indian Railway Institute of Electrical Engineering, Nasik.
Railway Recruitment Board - 21
Railway Rates Tribunal.
Railway Claims Tribunal.
Railway Labour Tribunal etc.

ZONAL RAILWAYS - 17
HEADQUARTERS
(1)  Northern Railway
Delhi
(2)  Southern Railway
Chennai
(3)  Eastern Railway
Kolkatta
(4)  Western Railway
Mumbai (Church Gate)
(5)  Central Railway
Mumbai (CST)
(6)  South Eastern Railway
Kolkatta
(7)  South Central Railway
Secunderabad
(8)  North Eastern Railway
Gorakhpur
(9)  North Frontier Railway
Maligaon
(10) North Central Railway
Allahabad
(11) East Central Railway      
Hajipur
(12) West Central Railway
Jabalpur
(13) South Western Railway
Hubbali
(14) North Western Railway  
Jaipur
(15) East Coast Railway        
Bhubaneshwar
(16) South East Central Railway
Bilaspur
(17) Metro Railway
Kolkatta

Each Zonal Railways functions under- 
GENERAL MANAGER

ADDITIONAL GENERAL MANAGER

SDGM & CVO, CMD, PCOM, PCCM, PCE, PCME, PCEE, PCSTE, PFA, PCPO, PCOS, PCPLO, PCPRO, PCSC.

DEPUTY HODs,
SENIOR SCALE OFFICERS AND
ASSISTANT- OFFICERS
SR. SECTION ENGINEERS, CHIEF INSPECTORS / CHIEF OFFICE SUPDT.
STAFF

Zones are further divided into Divisions, Workshops and Extra Divisional Offices. Divisional administration set up functions under-
DIVISIONAL RAILWAY MANAGER

ADDL. DIVISIONAL RAILWAY MANAGER

CMS, Sr. DEN, Sr.DME, Sr.DEE,  Sr. DSTE, Sr.DSO, Sr.DOM, Sr.DCM, Sr.DFM, Sr.DPO, DMM, DSC, PRO,

SENIOR SCALE OFFICERS
ASSISTANT BRANCH OFFICERS
ASSISTANT OFFICERS.
SR. SECTION ENGINEERS,
CHIEF INSPECTORS, CHIEF OFFICE SUPDT.
STAFF

PRODUCTION UNITS
UNIT
HEADQUARTERS
Chittaranjan Locomotive Works.
Chittaranjan,
Integral Coach Factory.
Perambur, Tamil Nadu
Diesel Locomotive Works.
Varanasi,
Rail Wheel Factory
Yelahanka, Karnataka
Diesel Modernization Workshop
Patiala, Panjab
Rail coach factory.
Kapurthala, Panjab

                      OTHER IMPORTANT ORGANISATIONS
MTP   
Metropolitan Transport  Project.
COFMOW
Central organization for Modernization of Workshops.
CORE 
Central organization for Railway Electrification.
CRIS    
Centre for Railway information system.
IRCA        
Indian Railway Conference Association.
RITES  
Rail India Technical & Economic Services.
IRCON
Indian Railway construction Corporation.
IRFC  
Indian Railway Finance Corporation.
CONCOR 
Container Corporation of India Limited.
KRCL  
Konkan Railway Corporation Limited.
DFCCI
Dedicated Freight Corridor Corporation of India Limited

01
Operating
Chief Operations Manager
PCOM
Sr.DOM
02
Engineering
Chief Engineer  (Civil)
PCE
Sr.DEN(Co-ord.)
03
Mechanical
Chief Mechanical Engineer
PCME
Sr.DME
04
Electrical
Chief Electrical Engineer
PCEE
Sr.DEE
05
Signal and Telecommunication
Chief Signal & Telecommunication Engineer
PCSTE
Sr.DSTE
06
Accounts
Principal Financial Advisor
PFA
Sr.DFM
07
Commercial
Chief Commercial Manager
PCCM
Sr.DCM
08
Personnel
Chief Personnel Officer
PCPO
Sr.DPO
09
Stores
Controller of Stores
PCOS
DMM
10
Medical
Chief Medical Director
PCMD
CMS
11
Safety
Chief Security Commissioner
PCSC
DSC